Questions
Frequently asked
Plans, the diagnostic, what is not included, prices, support hours, passwords and where plans are saved.
01Is the plan a contract?
No. It is a request for a diagnostic visit. J.E Company replies to confirm the plan, the dates and the values.
02Why a diagnostic first?
It checks the equipment and the topics from your answers. The estimate is subject to it.
03Do you sell computers or licences?
No. The plan covers administration and support. Hardware and licences are bought from your usual providers.
04Do you repair equipment?
No repairs, parts or data recovery are part of the plan.
05What is the minimum monthly fee?
The monthly administration is estimated at $150.000 or more. Below that the minimum is shown.
06Do unused support hours roll over?
No. Hours beyond the bank are estimated at $75.000 each.
07Do you need our passwords?
No. The app never asks for passwords, IP addresses or names of employees. Do not write them in the notes.
08Where is my plan saved?
On your phone only, until you delete it. There is no account.
09Where does the website planner keep my plan?
In this browser only, until you delete it or clear the browser’s data. Nothing is sent until you press send in your own email app.
10Does the website use the same prices as the app?
Yes. The website and the J.E IT Plan app read the same catalog and use the same rules.
Put a year of IT care on one page.
Sector, equipment, eight questions, the monthly care and the visits. The plan stays in your browser until you send it from your own email app, as a request for a diagnostic visit.