How it works
From one site to a year of care
The app plans a year of IT administration for one site: what equipment there is, what to look after every month, how often to visit and when to review security.
- 01Describe the siteSector, zone and the computers, printers and network devices in each area.
- 02Answer eight questionsYes, no or don’t know. The answers become topics for the diagnostic visit.
- 03Choose the careMonthly modules, a bank of support hours, visits and security reviews.
- 04See the year and send itA 12-month calendar with the monthly, one-time and annual estimate. Send it to request the diagnostic.
The planner
Six steps, one page
- 01
Your site
Business and site name, the sector and the zone: urban Ibagué, rural or nearby, or further away.
- 02
Equipment
Areas such as Reception or Accounts with their desktops, laptops, printers and people, then the servers or NAS, routers, switches, Wi-Fi access points and the email platform. Up to 10 areas.
- 03
Eight questions
Yes, no or don’t know. Each answer that is not the good one becomes a topic for the diagnostic visit, never a finding.
- 04
Monthly care
The monthly modules follow your equipment and can be lowered or switched off. Add a bank of remote support hours and, if you need it, the Saturday window.
- 05
Visits and reviews
Visit and security-review rhythms, a preferred weekday, week and time (preferences, not appointments), the start month, the term, user changes and consulting hours.
- 06
Summary
The monthly, one-time and annual estimate with IVA, the 12-month calendar and your contact details. Send it from your own email app.
Eight questions
Answers become topics, not findings
Nothing is checked from the answers alone. The diagnostic visit reviews each topic on site.
- 01Do the computers install updates automatically?Topic: Automatic updates on every computer
- 02Does every computer have an active antivirus?Topic: Antivirus on every computer
- 03Do visitors use a separate guest Wi-Fi?Topic: A separate guest Wi-Fi
- 04Do people share one user account?Topic: Shared user accounts
- 05Is there a written list of the equipment?Topic: A written list of the equipment
- 06Does one named person hold the administrator accounts?Topic: Who holds the administrator accounts
- 07Do you know how old the oldest computers are?Topic: The age of the oldest computers
- 08Do you know when the email licences renew?Topic: When the email licences renew
After you send it
J.E Company replies to confirm the plan, the dates and the values.
The diagnostic comes first, at least 3 business days after your message, on a date agreed in the reply. No passwords or IP addresses are ever needed in a plan.
Put a year of IT care on one page.
Sector, equipment, eight questions, the monthly care and the visits. The plan stays in your browser until you send it from your own email app, as a request for a diagnostic visit.